Benjamin John Fleming

Led comprehensive IT strategy and digital transformation initiatives for a national health charity, managing technology infrastructure serving staff across multiple states and supporting over 100,000 community members.

• Designed and implemented an automated document control system in Notion, reducing new staff onboarding time by 80% (from 5 hours to 1 hour) while improving compliance and knowledge retention.
• Developed and maintained an automated YouTube knowledge hub, achieving 40% year-over-year view growth by implementing content workflows that streamlined production and distribution.
• Automated donor communication workflows using Google Apps Script and Zapier, implementing cross-platform data synchronization between CRM, email marketing, and financial systems.

Operated as an independent creative technologist, delivering end-to-end video production and digital solutions for corporate and non-profit clients with a focus on efficient workflows and client education.

• Delivered over 250 projects with a 15% average under-budget completion rate by refining post-production pipeline automation.
• Developed and implemented automated video rendering and delivery workflows using Adobe scripting and cloud storage APIs, enhancing production speed and client turnaround.
• Established standardized project management workflows utilizing cloud-based collaboration tools, improving communication and reducing project timelines.
• Advised clients on digital asset management, cloud storage strategies, and accessibility compliance, building a reputation for technical problem-solving and clear communication.

Provided critical operational efficiency and digital transformation support as a contract Administration Assistant, streamlining administrative processes and improving data management for the executive team.

• Conducted a comprehensive audit of existing systems and workflows, identifying key opportunities for automation that informed future IT strategy.
• Streamlined donor communications workflow, reducing manual processing time by 50% through process optimization.
• Implemented CRM data hygiene protocols, significantly improving data quality and reporting accuracy for critical donor insights.
• Developed detailed transition documentation, ensuring a smooth handover for the permanent IT management role.

Founded and scaled a boutique production company from startup to $500k annual turnover, overseeing all business operations including technology infrastructure, team leadership, and client relationships.

• Built and led a distributed team of 8 contractors across multiple disciplines and locations, fostering a collaborative and productive work environment.
• Implemented the company's first cloud-based project management system, reducing revision cycles by 50% and significantly improving client satisfaction.
• Designed and implemented a digital asset management system capable of handling terabytes of video content, ensuring efficient storage, retrieval, and collaboration.
• Managed full P&L responsibility, vendor relationships, and strategic business development, contributing to consistent revenue growth and operational efficiency.

Established and managed the South Australian branch of a national production company, recruiting and leading a four-person team while developing scalable operational procedures.

• Successfully set up a new regional office, including technology infrastructure and workflow systems, enabling rapid market entry and expansion.
• Recruited, trained, and managed a team that consistently delivered over 20 videos monthly, maintaining high-quality standards across all productions.
• Developed standard operating procedures for production and client management that were subsequently adopted across the company's national operations.
• Managed complex client relationships and project delivery across multiple markets simultaneously, demonstrating strong organizational and communication skills.

Developed a comprehensive solution options for Parkinson's Australia, integrating donor management, communications, and reporting systems to address inefficiencies and data inconsistencies across multiple platforms.

Designed and implemented a scalable content management solution for Colourblind Films, handling multi-terabyte video production workflows and addressing the challenge of a growing content library.

Recognition for an innovative approach to science communication through video production.

Demonstrated ability to deliver high-quality creative solutions under extreme time constraints across multiple years.